Customer Service Sayings and Quotes

Below you will find our collection of inspirational, wise, and humorous old customer service quotes, customer service sayings, and customer service proverbs, collected over the years from a variety of sources.

Customer service is all about feelings. I am of the opinion that customer service is actually feelings management. J.N. Halm
A customer service apology is stronger with a personal touch. Shep Hyken
Quality in a service or product is not what you put into it. It is what the client or customer gets out of it. Peter Drucker
When people call our call center, our reps don't have scripts, and they don't try to up-sell. They are just judged on whether they go above and beyond for the customer and really deliver a kind of personal service and emotional connection with our customers. Tony Hsieh
Customers may forget what you said but they'll never forget how you made them feel. Maya Angelou
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways. Richard Branson
The customer experience is the next competitive battleground. Jerry Gregoire
Courteous treatment will make a customer a walking advertisement. James Cash Penney
Customer satisfaction is worthless. Customer loyalty is priceless. Jeffrey Gitomer
Quality is remembered long after the price is forgotten. Gucci Family Slogan
The single most important thing is to make people happy. If you are making people happy, as a side effect, they will be happy to open up their wallets and pay you. Derek Sivers
Always keep in mind the old retail adage: Customers remember the service a lot longer than they remember the price. Lauren Freedman
When you're busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer. Marilyn Suttle
If you take the approach of earning your customers' business every day and treating them well, they're less likely to try someone else. Marilyn Suttle
Customer service is an opportunity to exceed your customer's expectations. John Jantsch
A lot of people have fancy things to say about customer service, but it's just a day-in, day-out, ongoing, never-ending, persevering, compassionate kind of activity. Christopher McCormick
After each customer interaction, notice if you gave them a happy to see you kind of experience. Marilyn Suttle
The goal as a company is to have customer service that is not just the best but legendary. Sam Walton
To keep a customer demands as much skill as to win one. American Proverb
Your customers are responsible for your company's reason for existing. Marilyn Suttle
Make your customers comfortable and they will give you their lives. Paul Orfalea
Teach your employees how to build relationships with your customers. Daniel C. Felsted
Customer service is the new marketing. Derek Sivers
To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity. Don Alden Adams
We see our customers as invited guests to a party, and we are the hosts. It's our job to make the customer experience a little bit better. Jeff Bezos
Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them. Kevin Stirtz
Customer service is just a day in, day out ongoing, never ending, unremitting, persevering, compassionate, type of activity. Leon Gorman
Customer service isn't a department, it's a philosophy! Shep Hyken
Customer service is not a department, it's everyone's job. Ken Blanchard
Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers. Ross Perot
You'll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can't be copied. Jerry Fritz
Customer Service is everything and anything that touches a customer – directly or indirectly. Customer service means servicing customers and it's so much more than just solving problems or addressing complaints. Customer service is part of a holistic customer experience that is capable of providing a critical competitive advantage in today's increasingly cluttered and commoditized marketplace. Joseph Jaffe
Loyal customers, they don't just come back, they don't simply recommend you, they insist that their friends do business with you. Chip Bell
You are serving a customer, not a life sentence. Learn how to enjoy your work. Laurie McIntosh
Customer service is the experience we deliver to our customer. It's the promise we keep to the customer. It's how we follow through for the customer. It's how we make them feel when they do business with us. Shep Hyken
Customers don't expect you to be perfect. They do expect you to fix things when they go wrong. Donald Porter
If you do build a great experience, customers tell each other about that. Word of mouth is very powerful. Jeff Bezos
The longer you wait, the harder it is to produce outstanding customer service. William H. Davidow
Your customer doesn't care how much you know until they know how much you care. Damon Richards
Ask your customers to be part of the solution, and don't view them as part of the problem. Alan Weiss
News of bad customer service reaches more than twice as many ears as praise for a good service experience. Timi Nadela
Customer service represents the heart of a brand in the hearts of its customers. Kate Nasser
Customer service is a voluntary act that demonstrates a genuine desire to satisfy, if not delight, a customer. Steve Curtin
Good service is good business. Siebel Ad
Your most unhappy customers are your greatest source of learning. Bill Gates
In the world of Internet customer service, it's important to remember your competitor is only one mouse click away. Doug Warner
The only purpose of customer service, is to change feelings. Seth Godin
Instead of selling to your customers, help them buy. Mahyar Mottahed
Good customer service costs less than bad customer service. Sally Gronow
When a customer is upset, remember that you're dealing with a person, not a problem. Marilyn Suttle
You can't treat your people poorly and expect them to treat your customers well. John A. Andrews
Customer service is a lifestyle, not a performance you turn on when you arrive at work and off when you arrive at home. Monica L. Wofford
You are the company to the customer, so pay attention to what you do when in the presence of your customers. Monica L. Wofford
If people treated customers like their family, we would have a much worse customer service epidemic in this country. However, if people treated customers like a prospective date, we would have no issues at all. Monica L. Wofford
Customers need, want, and deserve your service. Period. Monica L. Wofford
If you need more confidence when talking with an irate customer on the phone, stand up and at the very least, no matter what, you will be taller than your caller. Monica L. Wofford
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them. W. Edwards Deming
People will buy anything that is 'one to a customer.' Sinclair Lewis
It's not what you pay a man, but what he costs you that counts. Will Rogers
There is only one boss. The customer, and he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else. Sam Walton
What new technology does is create new opportunities to do a job that customers want done. Tim O'Reilly
In whose banks we deposit out notes Is a miser who always wants guineas for groats; He keeps all his customers still in arrears by lending them minutes and charging them years. Oliver Wendell Holmes
Customer service reps are not machines; they are people who enjoy building relationships. John R. DiJulius
The purpose of business is to create and keep a customer. Peter F. Drucker
It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages. Henry Ford
The thing that will make the biggest difference would be your attitude toward your customers. M.Russel Ballard
Any customer can have a car painted any colour that he wants so long as its is black. Henry Ford
The purpose of a business is to get and keep a customer. Theodore Levitt
A bargain is anything a customer thinks a store is losing money on. Kinn Hubbard
It is a highly competitive world, and every organization is under increasing pressure to offer its customers a better deal. Trouble lies in store for those that fail to do so. Institute of Leadership & Management
A customer is not just someone who buys something from you; both commercial and non-commercial organizations have customers. Institute of Leadership & Management
Every organization should ensure that it is in the business of meeting customer needs. Institute of Leadership & Management
Everyone working inside an organization also has internal customers whose needs also have to be met. Institute of Leadership & Management
A visit to hospital used to be a rather intimidating experience, but now that hospitals have become more customer-friendly, a great deal has changed. Institute of Leadership & Management
Measuring internal customer satisfaction is as equally important as measuring external. Sarah Cook
Expectations influence how customers view an organization or business and even how they view individual service representatives. Maxine Kamin
Some customers believe they cannot get the service they want from regular channels in an organization, but they find they can get good service from certain representatives. Maxine Kamin
Events that occur before a customer gets to the environment also may determine satisfaction levels. Maxine Kamin
A customer in a very good state of mind may be more accepting to disappointments. Maxine Kamin
Customer who have unrealistic expectations or demands need a lot of assurance and empathy. Maxine Kamin
In many surveys of both consumer and business purchasing, service often ranks higher than price in people's priorities. Jenny Hayes
Service can give a company 'competitive edge' and can offset other factors. Jenny Hayes
From the point of view of customer service management, problems really are opportunities to keep hold of business for years to come. Jenny Hayes
Customer service can be defined as the way in which an organization handles the interactions between itself and its customers. Jenny Hayes
Customer service is a major professional challenge because customer needs are frequently multi-variable, often inconsistent with each other and they do change over time. Jenny Hayes
There is no way that the quality of customer service can exceed the quality of the people who provide it. Lee Cockerell
Improving the quality of your customers' experience requires your organization to create genuine relationships with both its internal and external customers. Shep Hyken
The customer experience comes in part from service, but in the larger sense it is everything created by any and all contact with your operation. Shep Hyken
There is no loyalty without confidence, and there is no confidence without consistency. Shep Hyken
Amazement is the result of a consistent sequence of Moments of Magic.. for both customer and the people who interact with our customers. Shep Hyken