Customer Service Sayings and Quotes

Below you will find our collection of inspirational, wise, and humorous old customer service quotes, customer service sayings, and customer service proverbs, collected over the years from a variety of sources.

Customer service is all about feelings. I am of the opinion that customer service is actually feelings management. J.N. Halm
A customer service apology is stronger with a personal touch. Shep Hyken
Quality in a service or product is not what you put into it. It is what the client or customer gets out of it. Peter Drucker
When people call our call center, our reps don't have scripts, and they don't try to up-sell. They are just judged on whether they go above and beyond for the customer and really deliver a kind of personal service and emotional connection with our customers. Tony Hsieh
Customers may forget what you said but they'll never forget how you made them feel. Maya Angelou
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways. Richard Branson
The customer experience is the next competitive battleground. Jerry Gregoire
Courteous treatment will make a customer a walking advertisement. James Cash Penney
Customer satisfaction is worthless. Customer loyalty is priceless. Jeffrey Gitomer
Quality is remembered long after the price is forgotten. Gucci Family Slogan
The single most important thing is to make people happy. If you are making people happy, as a side effect, they will be happy to open up their wallets and pay you. Derek Sivers
Always keep in mind the old retail adage: Customers remember the service a lot longer than they remember the price. Lauren Freedman
When you're busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer. Marilyn Suttle
If you take the approach of earning your customers' business every day and treating them well, they're less likely to try someone else. Marilyn Suttle
Customer service is an opportunity to exceed your customer's expectations. John Jantsch
A lot of people have fancy things to say about customer service, but it's just a day-in, day-out, ongoing, never-ending, persevering, compassionate kind of activity. Christopher McCormick
After each customer interaction, notice if you gave them a happy to see you kind of experience. Marilyn Suttle
The goal as a company is to have customer service that is not just the best but legendary. Sam Walton
To keep a customer demands as much skill as to win one. American Proverb
Your customers are responsible for your company's reason for existing. Marilyn Suttle
Make your customers comfortable and they will give you their lives. Paul Orfalea
Teach your employees how to build relationships with your customers. Daniel C. Felsted
Customer service is the new marketing. Derek Sivers
To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity. Don Alden Adams
We see our customers as invited guests to a party, and we are the hosts. It's our job to make the customer experience a little bit better. Jeff Bezos
Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them. Kevin Stirtz
Customer service is just a day in, day out ongoing, never ending, unremitting, persevering, compassionate, type of activity. Leon Gorman
Customer service isn't a department, it's a philosophy! Shep Hyken
Customer service is not a department, it's everyone's job. Ken Blanchard
Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers. Ross Perot
You'll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can't be copied. Jerry Fritz
Customer Service is everything and anything that touches a customer – directly or indirectly. Customer service means servicing customers and it's so much more than just solving problems or addressing complaints. Customer service is part of a holistic customer experience that is capable of providing a critical competitive advantage in today's increasingly cluttered and commoditized marketplace. Joseph Jaffe
Loyal customers, they don't just come back, they don't simply recommend you, they insist that their friends do business with you. Chip Bell
You are serving a customer, not a life sentence. Learn how to enjoy your work. Laurie McIntosh
Customer service is the experience we deliver to our customer. It's the promise we keep to the customer. It's how we follow through for the customer. It's how we make them feel when they do business with us. Shep Hyken
Customers don't expect you to be perfect. They do expect you to fix things when they go wrong. Donald Porter
If you do build a great experience, customers tell each other about that. Word of mouth is very powerful. Jeff Bezos
The longer you wait, the harder it is to produce outstanding customer service. William H. Davidow
Your customer doesn't care how much you know until they know how much you care. Damon Richards
Ask your customers to be part of the solution, and don't view them as part of the problem. Alan Weiss
News of bad customer service reaches more than twice as many ears as praise for a good service experience. Timi Nadela
Customer service represents the heart of a brand in the hearts of its customers. Kate Nasser
Customer service is a voluntary act that demonstrates a genuine desire to satisfy, if not delight, a customer. Steve Curtin
Good service is good business. Siebel Ad
Your most unhappy customers are your greatest source of learning. Bill Gates
In the world of Internet customer service, it's important to remember your competitor is only one mouse click away. Doug Warner
The only purpose of customer service, is to change feelings. Seth Godin
Instead of selling to your customers, help them buy. Mahyar Mottahed
Good customer service costs less than bad customer service. Sally Gronow
When a customer is upset, remember that you're dealing with a person, not a problem. Marilyn Suttle